Frequently Asked Questions

Every Balvolt™ kit is complete and ready to install:

• Hex light tubes
• 800W heat-managed power supply with active cooling fan
• Smart plug for voice control (Alexa, Google Home, Apple HomeKit)
• All mounting hardware — anchors and screws
• Snap-fit connectors for linking tubes
• Power cables
• Installation guide

No additional purchases required. Everything arrives in one box.

An electrician is not typically required because Balvolt™ systems are plug-in lighting kits and do not involve hard-wiring when installed as directed.

However, installation involves ladders, mounting hardware, and power equipment. For safety and best results, we recommend installation by a qualified handyman, contractor, or licensed professional. If you have electrical concerns, complex layouts, or local code requirements, consult a licensed electrician before installation.

Because they're built to last and actually work as advertised.

Many budget hex lights use no or underpowered power supplies that overheat and cause dimming. They also typically offer white-only lighting and require separate purchases for power supplies, connectors, and mounting hardware.

Balvolt™ kits include an 800W heat-managed power supply with active cooling, true RGB with 100+ animations, everything in one box, and a 3-year warranty backed by Texas-based support.

1. True RGB lighting — Complete color spectrum, not just white
2. 800W heat-managed power supply — No dimming or flickering
3. Complete kits — Everything included, no surprise costs
4. Texas-based support — Fast shipping, 3-year warranty

Orders ship free from Texas within 1-2 business days. Most customers receive their order within 3-7 business days total. Expedited options available at checkout.

30-day returns for unused items in original packaging. Damaged or defective items replaced at no cost.

Balvolt™ is a Texas-based company focused on premium RGB hex lighting for garages, home gyms, workshops, and content creator studios.

We engineered complete kits with heat-managed power supplies, true RGB capability, and smart home integration. Everything you need, nothing you don't.

We're based in Texas and ship all orders from our Texas facility. Faster delivery for US customers and real support you can actually reach.

We price fairly from day one rather than inflating prices for fake "sales." We occasionally offer discounts for newsletter subscribers and bundle purchases.

No misleading countdown timers or fake scarcity. When we have a promotion, it's real.

Be cautious. We only sell through balvolt.com. Products from unauthorized sellers aren't covered by warranty. Counterfeit LED products can be fire hazards.

Balvolt™ Hex Light Kit — Spans approximately 8 ft × 15.9 ft (2435 mm × 4845 mm) to illuminate a standard single-car bay with broad, uniform coverage.

• Single Bay Kit — Small garages, workbenches, accent areas
• Double Bay Kit — 2-car garages and home gyms (most popular)
• Workshop XL Kit — Large workshops, showrooms, commercial spaces

Not sure? Contact us with your room dimensions.

• 100+ built-in animations — Breathing, rainbow, chase, and more
• Static colors — Any solid color
• White option — Cool white
• Custom scenes — Save your favorites

The power supply is where most competitors cut corners. Underpowered units cause:

• Dimming after some time from overheating
• Flickering from inconsistent power
• Limited expansion capacity
• Shortened lifespan from thermal stress

Balvolt's 800W heat-managed power supply with active cooling solves all of these—consistent brightness hour after hour.

Yes. Adjust brightness 1-100% through the app or controller.

No, kits are designed to be complete systems. You may add additional kits to your space later.

Tubes are silent. The power supply's cooling fan produces noise when power draw is high to reduce heat.

LED technology offers years of reliable performance. Our heat-managed power supply and 4 point plug distribution extends system life of both the power supply and the lights. All products include a 3-year limited warranty.

Balvolt™ systems are plug-in lighting kits and do not involve hard-wiring when installed as directed—so an electrician is not typically required.

However, installation involves working with ladders, mounting hardware, and overhead surfaces. For safety and best results, we recommend installation by a qualified handyman, contractor, or licensed professional. If you have electrical concerns, complex layouts, or local code requirements, consult a licensed electrician before installation.

Installation time varies depending on layout size, mounting surface, and installer experience. Most installations are completed in approximately 1–4 hours.

Balvolt™ strongly recommends having at least two people present for lifting, alignment, and safety—especially when working on ladders or ceilings. Professional installation is recommended for all setups to help ensure proper mounting, alignment, and safe installation.

Always use proper tools and safety precautions, and do not attempt installation if you are unsure about any part of the process.

Your installer will typically need:

• Sturdy ladder appropriate for your ceiling height
• Pencil for marking layout positions
• Laser Level (recommended for alignment)
• Drill with bit and Phillips head

All connectors and mounting hardware are included in your Balvolt™ kit. We recommend reviewing the full installation guide before beginning and consulting a professional installer if you have questions about your specific setup.

Works best on: Smooth drywall ceilings. Balvolt™ kits include mounting hardware designed for standard drywall surfaces.

Other surfaces: Painted wood, smooth concrete, and metal panels may also be suitable but require customer-supplied anchors, fasteners, or mounting hardware appropriate for the specific surface. Balvolt™ does not include concrete anchors, metal screws, or adhesives. The customer or installer is responsible for selecting and using the correct mounting hardware for their application.

May require additional preparation: Textured or popcorn ceilings, dusty or oily surfaces, and uneven substrates. Outdoor locations are not supported—Balvolt™ kits are designed for indoor use only and are not rated for outdoor environments.

If you're unsure about your mounting surface or the appropriate hardware for your application, consult with a qualified installer before beginning.

Textured ceilings may require additional preparation for a secure mount. Common approaches include:

• Screw mounting through the textured surface
• Installing smooth mounting boards first, then attaching lights
• Resurfacing the ceiling area before installation

We recommend consulting a professional installer for textured ceiling applications. 

Balvolt™ tubes use snap-fit connectors that click into ports on each tube—similar to interlocking building blocks. No additional tools are required for tube-to-tube connections. When properly seated, the connectors are designed to provide secure, reliable connections.

Balvolt™ kits mount using drywall anchors and screws. If a tube needs to be repositioned, the anchor must be removed and reinstalled in the new location, which will leave a hole in the mounting surface.

The customer or installer is responsible for any surface repair resulting from repositioning or removal. If you're unsure about placement, we recommend finalizing your layout plan before beginning installation. Consult your installer for layout planning help.

In the Dallas–Fort Worth (DFW) metro area, we can connect you with an independent installation professional familiar with Balvolt™ products. We are actively building a referral directory of independent installers in additional regions.

If you're outside the DFW area, a qualified handyman, contractor, or licensed professional can typically install Balvolt™ kits. An electrician is not typically required since our system is plug-in and generally does not involve hard-wiring when installed as directed. Customers with electrical concerns, complex layouts, or local code requirements should consult a licensed electrician before installation.

Balvolt™ does not employ, certify, or assume liability for any third-party installer. All installation professionals operate independently, and the customer is responsible for selecting, vetting, and hiring a qualified professional for their project.

We're happy to answer technical questions about our products to support your installer. Contact us for a DFW installer referral or to connect your installer with our team.

Are you a professional installer or licensed contractor? We're building a referral directory of independent professionals experienced with hex light installation. Reach out to be listed in our installer directory.

Free standard shipping within continental US. Alaska, Hawaii, and international calculated at checkout.

• Processing: 1-2 business days
• Transit: 3-5 business days (continental US)
• Total: 5-7 business days typically

Yes. Expedited (2-3 days) and Express (1-2 days) available at checkout. Orders before 12pm CT ship same day.

Currently US only. Sign up for our newsletter for updates on international shipping.

Shipping confirmation email with tracking sent when order ships. Also check order status in your account.

Tracking can take 24-48 hours to update. If no update after 48 hours or "label created" for 2+ business days, contact us.

Contact us immediately. We'll work with the carrier and ship a replacement. Photograph any damage before discarding packaging.

Contact us immediately. If not shipped yet, we can usually update it.

Returns (30-day): Eligible for unused items in original packaging with all components included. Purchased from balvolt.com only.

Not eligible for return: Installed or used items, kits with missing or removed components, orders over 30 days old, or items purchased from unauthorized sellers.

Missing something from your kit? Balvolt™ includes extra components in every kit. If you believe your order arrived incomplete, contact our support team within 7 days of delivery and we'll work to resolve it under our warranty policy. Do not discard packaging until you've verified all components are present.

1. Contact support with order number
2. Receive RMA number
3. Ship back (prepaid label for defects)
4. Once approved, refunds are processed immediately and typically appear within 5–10 business days

Don't ship without RMA—unauthorized returns may be refused.

Refunds are issued within 5–10 business days after we receive your return. Depending on your bank or card provider, it may take an additional 3–5 business days for the refund to appear on your statement.

3-year limited warranty covering:

• Manufacturing defects
• Power supply failure under normal use
• LED tube malfunction
• Connector and cable defects

• Improper installation damage
• Physical damage (drops, water)
• Power surge damage
• Normal wear
• Unauthorized seller purchases
• Commercial use

1. Contact support with order number and issue description
2. We troubleshoot to confirm
3. We'll ship replacement parts or unit at no cost

No registration required. Warranty active from purchase date. Keep order confirmation as proof.

1. Check power connection—power supply plugged in, outlet works
2. Check smart plug—powered on and connected
3. Check all snap-fit connections—fully seated
4. Try different outlet
5. Power cycle—unplug 30 seconds, reconnect

Still not working? Contact support.

1. Reseat connector between working and non-working tube
   
2. Swap positions to isolate tube vs. connection issue
3. Check for visible damage

Confirmed defective tube? Contact us for warranty replacement.

1. (Most common) Check all connections—loose connectors cause intermittent contact
2. Check power supply ventilation
3. Check home electrical—voltage fluctuations
   

Persistent flickering across all lights? May indicate power supply issue—contact support.

Check brightness setting, ensure 100% in app or controller. If lights are still dim, this may indicate a power supply issue—contact support.

If a single tube has incorrect color, replace with one of the provided spare tubes. If the full system has incorrect color, contact support for a warranty replacement.

If one or more lights remain white while a color is selected, the affected tubes may be installed in reverse or not fully seated at the connectors. Check the direction arrows on each tube and ensure they align with the installation guide, then verify that all connectors are firmly and completely attached. If the issue continues, please contact support for assistance.

Download from product pages or our support team can walk you through step by step.

• Amazon Alexa
• Google Home
• Apple HomeKit
• Samsung SmartThings
• AiDot
• Home Assistant
• Matter-compatible

Included smart plug enables voice control out of the box.

• On/off: "Alexa, turn on garage lights"
• Schedules: "Alexa, turn off garage lights at midnight"

No hub required. Smart plug connects directly to WiFi.

Yes, as long as smart plug is connected to Wi-Fi. Control from anywhere via app.

• Smart plug has manual button
• Lights retain last state
• Full function returns when WiFi reconnects

Yes—daily schedules, sunrise/sunset automation, timers, and smart home event triggers.

Yes—app sharing, household sharing in smart home platforms, or anyone can use voice commands.

1. Turn off and let cool
2. Dust with microfiber cloth

Don't use: chemicals, abrasives, or water.

Designed maintenance-free. Keep ventilation clear, check fan and use air duster periodically, keep dry. Unusual noises? Contact support.

No. Indoor use only. Don't install outdoors, in humid areas, or anywhere with water exposure. Moisture damage not covered by warranty.